No-code features for more chatbot and less effort

See how easy is to create an engaging conversational experience in minutes. Create, modify and follow your chatbot’s progress in a complete and simple administration interface.

Discover what a chatbot can do for you
Virtual Agent Studio dashboard

When we say no-code, we mean it.

Here’s what you can do without technical skills

Improve your chatbot performance

The coach inbox ensures continuous improvement of the chatbot knowledge while improving user experience.

Create a Rich Conversational Experiences

Feedback, active learning, initial dialogue… All the necessary tools for an optimal experience!

Customize your chatbot knowledge base

You have complete control over the chatbot knowledge, learning, and standard messages.

Monitor usage and performance

Real-time indicators to follow up user's usage and your chatbot performance.

Choose between the different conversation modes

AI-Powered: Open conversation type. The user asks a question using its vocabulary—the Natural Language Processing Machine of the chatbot analyses the question and gives the right answers.

Rule-based: A conversation entirely guided. The chatbot proposes several options to the user, and the one selected opens predefined conversation trees.

Hybrid: The complete experience from combining AI-Powered and Rule-based questions. The simplicity of decision-tree bots powered with Natural Language Processing (NLP) and Machine Learning (ML) algorithms.

chatbot conversation modes
Chatbot escalation to support

The chatbot escalates questions it can’t answer to ensure problems are resolved and addressed at the right level.

Escalation: Never leave a question without answer

What happens when the chatbot cannot reply to a question? The chatbot automatically launches the escalation process that takes over and proposes the following solutions:

Send an automatic email with the conversation history attached.

Create a ticket in the ITSM connected tool (Service Now, BMC Remedy, Easy Vista...)

Search for the solution on the Office 365 support page, when possible.

Personalized escalation to human support

Virtual Agent Studio dashboard

Produce reports and monitor employee’s usage

Real-time indicators to follow up user's usage and your chatbot performance. Get accurate indicators, filter, and refine by time. Sort the results by type of user's profile and channel used (Teams, Webchat, Skype, …). You can also create personalized reports thanks to our Power BI connector.

Virtual Agent Studio dashboard

Visualize your chatbot KPI’s

The reports available on the Witivio Platform show the data collected by the chatbot. The types and the number of questions asked, the employee satisfaction level, the categories that reply to most of the questions.

Virtual Agent Studio dashboard

Create Multilingual AI Chatbots

Witivio’s chatbots can be translated into 70 different languages. The chatbot recognizes the user's language and replies using the right language. It is also possible to ask the chatbot to change the language: “J'aimerai parler français maintenant”

And many more features


Connect the chatbot to the Information System with an API, MS Flow and Azure Logic Apps.


Multilingual AI mode

Predetermined messages

Create a chatbot that follow the company communication rules.

Escalation System

Never leave a question without answer.


Fully compliant

Active Learning

Sollicitez le chatbot pour enrichir ses connaissances


Collect the opinion of the users

Adaptive Cards

Display rich content


Typos will not be a problem


Different answers for the same question, based on the profile of the user.

Jokes and Small Talk

Witivio chatbots come with jokes and small talk for chatty users.

Chatbot Inbox

To simplify the chatbot performance